Domestic Shipping (Within India)

Express Shipping
Products labeled as “Express Shipping” are in ready stock and will be dispatched within 48 hours of placing the order.
Delivery across India typically takes 3–7 working days.

Pre-order Shipping
Products marked as "Pre-order" are made-to-order and will be shipped within 18–25 working days, excluding Saturdays, Sundays, and national holidays.

Tracking Information
Once your order is dispatched, tracking details will be shared with you via SMS and email.

Order Cancellation & Refunds

• If your order is delayed beyond the specified shipping timeline, you may choose to cancel and receive a credit voucher, valid for 12 months.
• Refunds are not offered under any circumstances.
• Orders can be cancelled only before shipping. In such cases, a gift card will be issued.

Out-of-Stock Items
In the rare case that an ordered item goes out of stock, you will be issued a credit voucher valid for 12 months.

Undelivered Parcel Notification
If your parcel status shows “delivered” but you haven’t received it, please notify us within 48 hours.
We will not be able to raise complaints with the courier company after this window.

Color Disclaimer
Product colors may appear slightly different due to professional lighting and photography. We strive to show the closest representation of actual colors.

International Shipping

Availability
We now offer international shipping. Simply select your country at checkout, and the applicable shipping charges will be displayed.

Delivery Time
Once dispatched, international orders are typically delivered within 9–15 working days, depending on your location.

Customs & Import Duties

• All international orders are shipped from India.
• Import duties, taxes, or customs fees, if applicable, are charged by the destination country and must be paid by the recipient.
• True Belle is not responsible for any such charges and cannot offer refunds or vouchers for unclaimed or unpaid parcels.
• For more information, please check with your local customs office.

Return/Exchange/Refund for International Orders
We do not offer return, exchange, or refund on international orders.

For assistance or queries, feel free to contact us via WhatsApp or email at truebelle2022@gmail.com.

Return & Exchange Policy

General Guidelines

• We do not offer refunds or returns for any products purchased, whether for domestic or international orders.
• Returns/exchanges are applicable only in the case of a damaged or incorrect product and must meet the criteria outlined below.

Quality Check Requirement

To be eligible for an exchange due to a damaged or wrong item, customers must provide an opening video of the package.
Without this video, no exchange or return request will be entertained.

Return Criteria

Items sent for exchange must meet the following conditions:

• Unused and unwashed
• Unaltered and in original condition
• Shipped back with original tags and packaging
  Failure to meet these conditions will result in rejection during the quality check. The item will be returned to the customer with additional shipping charges.

International Orders

We do not offer return, exchange, or refund for international orders under any circumstances.

Exchange / Return Process (For Eligible Domestic Orders)

1. Initiate Request
2. Review & Approval
3. Pickup & Return Transit
4. Charges & Vouchers
5. Rejections

Refund Policy

We do not provide monetary refunds on any orders.
All approved returns/exchanges will be processed in the form of store credit vouchers, valid for 12 months.

RTO (Return to Origin) Shipments

If an order is marked RTO due to:

• Incomplete or incorrect address details
• Unavailability of the customer

A credit voucher will be issued after deducting shipping and RTO charges.
Note: Once shipped, address and contact details cannot be changed.

Customer Support

For any assistance or concerns, please reach out to us at:
📧 truebelle2022@gmail.com