Shipping policy

 

Shipping Policy – True Belle

Domestic Shipping (Within India)

Express Shipping
Products labeled as “Express Shipping” are in ready stock and will be dispatched within 48 hours of placing the order.
Delivery across India typically takes 3–7 working days.

Pre-order Shipping
Products marked as "Pre-order" are made-to-order and will be shipped within 18–25 working days, excluding Saturdays, Sundays, and national holidays.

Tracking Information
Once your order is dispatched, tracking details will be shared with you via SMS and email.

Order Cancellation & Refunds

  • If your order is delayed beyond the specified shipping timeline, you may choose to cancel and receive a credit voucher, valid for 12 months.
  • Refunds are not offered under any circumstances.
  • Orders can be cancelled only before shipping. In such cases, a gift card will be issued.

Out-of-Stock Items
In the rare case that an ordered item goes out of stock, you will be issued a credit voucher valid for 12 months.

Undelivered Parcel Notification
If your parcel status shows “delivered” but you haven’t received it, please notify us within 48 hours.
We will not be able to raise complaints with the courier company after this window.

Color Disclaimer
Product colors may appear slightly different due to professional lighting and photography. We strive to show the closest representation of actual colors.


International Shipping

Availability
We now offer international shipping. Simply select your country at checkout, and the applicable shipping charges will be displayed.

Delivery Time
Once dispatched, international orders are typically delivered within 9–15 working days, depending on your location.

Customs & Import Duties

  • All international orders are shipped from India.
  • Import duties, taxes, or customs fees, if applicable, are charged by the destination country and must be paid by the recipient.
  • True Belle is not responsible for any such charges and cannot offer refunds or vouchers for unclaimed or unpaid parcels.
  • For more information, please check with your local customs office.

Return/Exchange/Refund for International Orders
We do not offer return, exchange, or refund on international orders.


For assistance or queries, feel free to contact us via WhatsApp or email at truebelle2022@gmail.com.